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Disclaimer

Online Ordering

We reserve the right to refuse your order if is necessary.

Payment

Card payments are secure.

1. https://www.joscake.com/ accepts the following forms of payment for online ordering:

2. Credit Cards: Visa and Master card are accepted.

3. Debit Cards, such as Visa, Delta, Maestro or Switch are accepted.

4. In the event of https://www.joscake.com/ needing to issue a refund we will endeavor to credit your account within 21 working days.

https://www.joscake.com/ do not accept cheques, Diners Club or other means of payment other than those detailed above.

Promotions and Discounts

When you are submitting an order detail, you can offer to buy the items specified in addition with an offer or promotion. To avail this facility, you need to enter the required promo code with your order details.

Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability. We reserve the right to refuse or withdraw any https://www.joscake.com/ promotion or discount at any time

Your Order Confirmation

Your Order Confirmation is recorded on our systems, and we agree to deliver it on given time. .

Delivery Times

We always aim to deliver the requested products on agreed time, when placing the order. Unfortunately, there can be factors beyond out of our control that may prevent us from meeting the deadline.

We take no liability for any such delay or failure is caused by a circumstance beyond our control. Such circumstances can include and not limited to:

• Unforeseen Traffic Delays

• Accidents on the Service Route

• Severe Weather Conditions.

No rescheduling of time will be permitted.

In the case of irregular or difficult to locate addresses, we won't be liable and it is totally the customer's responsibility to clearly mark it in the special delivery instructions. Failure to do so may result in a delayed delivery without our responsibility.

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Refund/Return Policy

To provide the best customer satisfaction, Jo's Patisserie provides the following solutions.

Feel free to get in touch with us if you have any questions regarding our Return & Refund Policy.  For an immediate response, please call on +91-8095896050  or your third party delivery company.  The preparation of your order begins immediately after we confirm your order.  So, we cannot accept cancellations once your order has been confirmed. 

FOOD ORDER ERRORS

If you have received a food item that is different from the receipt of your purchase, we genuinely apologize.  In this case, you can call us on +91-8095896050  or your third party delivery company as soon as you notice the discrepancy. You may also come to our restaurant to pick-up your correct food, with order details.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

In case of cash payments, we may ask you to pay the difference of the balance if your newly ordered food has a greater value than the previously received food in error. In few cases, we can also offer you a reward points, loyalty point or store credits, etc.

We will keep your order in priority if you come to pick it up by yourself.  In every case mentioned above, we request you to return the order in its original container.

INCOMPLETE FOOD ORDER

It can happen in very rare occasions that you do not receive your food orders that, but we assure to make it up to you. In such cases, we request you to please call on our contract no +91-8095896050 or your third- party delivery service provider as soon as you notice that any food items is missing of not received in your food order. 

FOOD DISSATISFACTION

We cook our every food order from finest and freshest ingredients which are checked as per quality.  We take immense care and pride in our flavors and nutrition levels. Refunds and/or replacement of food order is available on your request when food is missing, wrong, and/or in some other similar cases. We typically do not provide refunds on food items that a guest simply does not like.

CANCEL ORDER

We cannot refund, or give credit points if you change your mind and cancelling it, when the food has started being prepared.  We do not provide any credit points of money for non-food items or refreshment beverages.

Order Cancelled Delivery Partner

It can be possible that your third party delivery partner have cancelled your order in a case, if we are trying to reach you and you are not responding. When the delivery partner arrive at your mentioned delivery address, they are prompted to get in touch with you, So it will be advisable to keep your phone nearby when you are expecting the food item.  If the delivery partner has made a reasonable effort to contact you after reaching at your mentioned location, you might not be eligible to get a refund or money back in any form.

COMPLIMENTARY FOOD

We do not provide a refund, loyalty coupon or any cash value on such complimentary food.

It is our right to deny or refuse any service to any customer due to any reason.  If a customer does not agree on any of our Return & Refund Policy, we will not be able to conduct future transactions with the respective customer.

Note:  We prepare and package our pick up food items with care and always preserve the high quality of our food items. Please understand that the temperature and regularity of some food items may vary after being packed.

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Trademarks and Copyright

All contents on this site are the property of https://www.joscake.com/ and protected by Indian copyright laws.

DISCLOSURE OF YOUR INFORMATION

From time to time, we are liable to disclose several information and data provided by you, which may include your personal data, in order to comply with law, court order, warrant, etc. We do it only in the course of a legal proceeding or in response to law enforcement as per the government norms. 

In case of change of control in one of our businesses, Jo's Patisserie, by merger, transfer or complete sale of our assets, customer information and personal data may get disclosed to that potential purchaser under a confidentiality agreement.

THIRD PARTIES

We do not and or in future, will not sell our customer's personal information. We will never reveal your personal details to any third party except the necessary data required by our product or service providers.

SECURITY

We always try to ensure the data security, integrity and privacy of all the personal information submitted on our website, and we regularly update our security measures with help of innovative technologies.