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Refund/Return Policy

To provide the best customer satisfaction, Jo's Patisserie provides the following solutions.

Feel free to get in touch with us if you have any questions regarding our Return & Refund Policy.  For an immediate response, please call on +91-8095896050  or your third party delivery company.  The preparation of your order begins immediately after we confirm your order.  So, we cannot accept cancellations once your order has been confirmed. 

FOOD ORDER ERRORS

If you have received a food item that is different from the receipt of your purchase, we genuinely apologize.  In this case, you can call us on +91-8095896050  or your third party delivery company as soon as you notice the discrepancy. You may also come to our restaurant to pick-up your correct food, with order details.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

In case of cash payments, we may ask you to pay the difference of the balance if your newly ordered food has a greater value than the previously received food in error. In few cases, we can also offer you a reward points, loyalty point or store credits, etc.

We will keep your order in priority if you come to pick it up by yourself.  In every case mentioned above, we request you to return the order in its original container.

INCOMPLETE FOOD ORDER

It can happen in very rare occasions that you do not receive your food orders that, but we assure to make it up to you. In such cases, we request you to please call on our contract no +91-8095896050 or your third- party delivery service provider as soon as you notice that any food items is missing of not received in your food order. 

FOOD DISSATISFACTION

We cook our every food order from finest and freshest ingredients which are checked as per quality.  We take immense care and pride in our flavors and nutrition levels. Refunds and/or replacement of food order is available on your request when food is missing, wrong, and/or in some other similar cases. We typically do not provide refunds on food items that a guest simply does not like.

CANCEL ORDER

We cannot refund, or give credit points if you change your mind and cancelling it, when the food has started being prepared.  We do not provide any credit points of money for non-food items or refreshment beverages.

Order Cancelled Delivery Partner

It can be possible that your third party delivery partner have cancelled your order in a case, if we are trying to reach you and you are not responding. When the delivery partner arrive at your mentioned delivery address, they are prompted to get in touch with you, So it will be advisable to keep your phone nearby when you are expecting the food item.  If the delivery partner has made a reasonable effort to contact you after reaching at your mentioned location, you might not be eligible to get a refund or money back in any form.

COMPLIMENTARY FOOD

We do not provide a refund, loyalty coupon or any cash value on such complimentary food.

It is our right to deny or refuse any service to any customer due to any reason.  If a customer does not agree on any of our Return & Refund Policy, we will not be able to conduct future transactions with the respective customer.

Note:  We prepare and package our pick up food items with care and always preserve the high quality of our food items. Please understand that the temperature and regularity of some food items may vary after being packed.

Feel free to get in touch with us if you have any questions regarding our Return & Refund Policy.  For an immediate response, please call on +91-8095896050  or mail us at sanjayjoshi@gmail.com or contact your third party delivery company.