This site is owned and operated by Jo's Patisserie By using https://www.joscake.com/ you agree to these terms, which shall take effect immediately on your first use of https://www.joscake.com/.  If you do not agree to all the following terms and conditions, please do not access or/and use https://www.joscake.com/.

No material from the https://www.joscake.com/ may be copied, transmitted, republished, uploaded, or distributed in any form, to anywhere.  

Modification or use of any materials for other purposes is a violation of https://www.joscake.com/ copyrights. The use of any such material on any other web site or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are property of https://www.joscake.com/

https://www.joscake.com/ may change these terms at any time by posting changes online. We request you to review these terms and conditions on regular basis to ensure you are always aware of all the changes.

Your continued use of https://www.joscake.com/ after changes are posted means you agree to be legally bound by these terms as updated and amended.

All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site https://www.joscake.com/, shall be submitted exclusively to the jurisdiction of the Courts of India law shall apply.

https://www.joscake.com/ also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.

Liability

Under no circumstances, including, but not limited to, negligence, shall https://www.joscake.com/ will not be liable for any special or consequential damages that result from the use of, the materials from https://www.joscake.com/. In no event shall https://www.joscake.com/  have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.

Online Ordering

We reserve the right to refuse your order if is necessary.

Payment

Card payments are secure.

1. https://www.joscake.com/ accepts the following forms of payment for online ordering:

2. Credit Cards: Visa and Master card are accepted.

3. Debit Cards, such as Visa, Delta, Maestro or Switch are accepted.

4. In the event of https://www.joscake.com/ needing to issue a refund we will endeavor to credit your account within 21 working days.

Card payments are secure.

https://www.joscake.com/ do not accept cheques, Diners Club or other means of payment other than those detailed above.

Promotions and Discounts

When you are submitting an order detail, you can offer to buy the items specified in addition with an offer or promotion. To avail this facility, you need to enter the required promo code with your order details.

Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability. We reserve the right to refuse or withdraw any https://www.joscake.com/ promotion or discount at any time.

Delivery Times

We always aim to deliver the requested products on agreed time, when placing the order. Unfortunately, there can be factors beyond out of our control that may prevent us from meeting the deadline.

We take no liability for any such delay or failure is caused by a circumstance beyond our control. Such circumstances can include and not limited to:

• Unforeseen Traffic Delays

• Accidents on the Service Route

• Severe Weather Conditions.

Your Order Confirmation

Your Order Confirmation is recorded on our systems, and we agree to deliver it on given time.  If someone else made the booking on your behalf, you agree that such person can receive your order.

Cancellations

To provide the best customer satisfaction, Jo's Patisserie provides the following solutions.

Feel free to get in touch with us if you have any questions regarding our Return & Refund Policy.  For an immediate response, please call on +91-8095896050  or your third party delivery company.  The preparation of your order begins immediately after we confirm your order.  So, we cannot accept cancellations once your order has been confirmed. 

FOOD ORDER ERRORS

If you have received a food item that is different from the receipt of your purchase, we genuinely apologize.  In this case, you can call us on +91-8095896050  or your third party delivery company as soon as you notice the discrepancy. You may also come to our restaurant to pick-up your correct food, with order details.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

In case of cash payments, we may ask you to pay the difference of the balance if your newly ordered food has a greater value than the previously received food in error. In few cases, we can also offer you a reward points, loyalty point or store credits, etc.

We will keep your order in priority if you come to pick it up by yourself.  In every case mentioned above, we request you to return the order in its original container.

INCOMPLETE FOOD ORDER

It can happen in very rare occasions that you do not receive your food orders that, but we assure to make it up to you. In such cases, we request you to please call on our contract no +91-8095896050 or your third- party delivery service provider as soon as you notice that any food items is missing of not received in your food order. 

FOOD DISSATISFACTION

We cook our every food order from finest and freshest ingredients which are checked as per quality.  We take immense care and pride in our flavors and nutrition levels. Refunds and/or replacement of food order is available on your request when food is missing, wrong, and/or in some other similar cases. We typically do not provide refunds on food items that a guest simply does not like.

CANCEL ORDER

We cannot refund, or give credit points if you change your mind and cancelling it, when the food has started being prepared.  We do not provide any credit points of money for non-food items or refreshment beverages.

Order Cancelled Delivery Partner

It can be possible that your third party delivery partner have cancelled your order in a case, if we are trying to reach you and you are not responding. When the delivery partner arrive at your mentioned delivery address, they are prompted to get in touch with you, So it will be advisable to keep your phone nearby when you are expecting the food item.  If the delivery partner has made a reasonable effort to contact you after reaching at your mentioned location, you might not be eligible to get a refund or money back in any form.

COMPLIMENTARY FOOD

We do not provide a refund, loyalty coupon or any cash value on such complimentary food.

It is our right to deny or refuse any service to any customer due to any reason.  If a customer does not agree on any of our Return & Refund Policy, we will not be able to conduct future transactions with the respective customer.

Note:  We prepare and package our pick up food items with care and always preserve the high quality of our food items. Please understand that the temperature and regularity of some food items may vary after being packed.

No rescheduling of time will be permitted.

In the case of irregular or difficult to locate addresses, we won't be liable and it is totally the customer's responsibility to clearly mark it in the special delivery instructions. Failure to do so may result in a delayed delivery without our responsibility.

Your Personal Data

You agree that personal data used in your order details, or provided by you to us, can be saved, used and disclosed by us for the purpose of complying with our obligations. 

Trademarks and Copyright

All contents on this site are the property of https://www.joscake.com/ and protected by Indian copyright laws.

Complaints or feedback:

If you are not satisfied with the quality of any of our products or the service provided by Jo's Patisserie, we request you to provide feedbacks such as rating, comment and review on https://www.joscake.com/ 

By ordering from Jo's Patisserie you accept the above terms and conditions.